Our goal is to help you realise the benefits of personalised communication at scale in the shortest time frame possible. Our easily customised platform means that many clients move from design and planning to execution in less than a month, with simple onboarding processes and minimal set-up costs.
Personalisation turns onboarding processes, statements, bills, notices, renewal reminders and other mundane correspondence into opportunities to offer customers alternative or additional products and services that perfectly match their individual circumstances, behaviours and preferences.
The journey to more personalised customer correspondence starts with a single step - usually a pilot. We can help you identify ways to test and measure the benefits of personalisation for your business using manageable and affordable pilots.
Alternatively, if you’re simply looking to inject personalisation into a tactical campaign or one-off initiative, give us a call for a quote.
Most large enterprises have advertising agencies to manage their brands and create high-quality MARCOMM campaigns. In our experience, agencies intuitively understand the value of personalisation but lack the tech necessary to deliver it.
We’re happy to collaborate with marketers and their agencies to provide the technology platform they need to deliver personalisation at scale.
We have assembled a comprehensive portfolio of creative, production and delivery capabilities providing an end-to-end, one-stop shop for enterprises.
Using your brand or corporate identity guidelines, we can create personalised digital touch-points and paper-documents and deliver them to millions of customers cost-efficiently on or offline. Our full-service engagement model would likely also streamline the number of vendors you work with today, making life simpler and potentially cheaper.
Developing a strategy to commence or upgrade your personalised customer capabilities and programs is challenging when you don’t know what’s possible.
As a pioneer of high performance personalised customer communication technology, we can help you audit where you are, where you could be, where you should be, and work with you to develop a strategy to that gets you there.
We will work with you to help establish the goals, KPI’s and pathways that are right for you, your business and your customers.
Our highly secure platform reads your customer data-sets to creates relevant, timely and personalised experiences for your customers.
Our highly secure platform reads your customer data-sets to creates relevant, timely and personalised experiences for your customers.
We can personalise almost any content type in virtually all communication channels. Using your brand or corporate identity guidelines, we can create personalised digital touchpoints and deliver them to millions of customers cost-efficiently on or off-line.
We believe in real-time, data-based learning and we have the tools needed to enable our continuous improvement.
We offer comprehensive customer contact record keeping including archiving options that integrate with Customer Care systems, so that call centres can quickly see what customers have received.
*Conditions apply. iLiveIt is optimised for large enterprise customers or for businesses with advanced personalised communication needs. Costs vary from engagement to engagement and are provided to our clients after we have received a brief.