GIVE US WHAT WE WANT In this article, we outline five ways for companies to meet changing expectations about personalised and multi-channel communication, and how we help. By Riaan Groenewald and Tim Eldridge Print article Many companies fail to deliver the communication experiences that customers [...]
TRANSFORM YOUR CX Turn routine correspondence into moments that drive sales and satisfaction. By Riaan Groenewald and Tim Eldridge Print article In many industries – especially telecom, banking and finance, utilities, ISP’s, loyalty programmes and insurance – routine correspondence like invoices, statements and notifications is [...]
The rise of Customer Communications Management (CCM) and why it matters CCM software and managed services enable enterprises to streamline multiple communication channels into a single, all-in-one platform that conveys personalised offers and content to tens of millions of customers, simply. By Riaan Groenewald and [...]
